FAQ

HOW CAN I RETURN/EXCHANGE AN ITEM?

Email us at info@radiatejewellery.com & we'll help you out.

WHAT KIND OF GOLD-PLATING DO YOU USE?

Our jewellery consists of 1 - 2 microns of 14k or 18k gold-plating on top of a high quality base metal. Microns mean the thickness the gold-plating. Anything above 1 micron is considered good to make it last for at least 1 to 3+ years (whilst storing correctly in a cool dry place & kept away from liquids).

DO YOU SHIP INTERNATIONALLY?

Yes, we do. Head over to our shipping page to see all the information.

HOW IS MY ORDER PACKAGED?

We offer free packaging with every order, which includes our white jewellery box with our logo in silver foil, this is wrapped in a soft tissue wrapping paper & sealed with a customised packaging sticker. Your order will arrive in a Kraft brown post mailer box.

IS YOUR PACKAGING RECYCLABLE?

Yes. All our packaging materials are recyclable, as we aim to keep our brand eco-friendly, sustainable and reusable. The metals we use in our jewellery is also high quality, so you get the most wear out of them as well as keeping your skin safe.